How to make an Appointment
Please contact the surgery on 01902 751420. We have ten minute slots. If you feel that you need a longer appointment please inform reception when you are booking the appointment.
If a patient would like a telephone consultation instead of a face to face appointment then this can be arranged.
If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book in advance if this is more convenient for you.
Our Practice Nurse treats patients for a wide range of common conditions. You can book up to a month ahead for clinics – please see our Clinics page for further details.
Urgent Appointments
Urgent cases are seen on the day. Please contact the surgery on 01902 751420. We have ten minute slots. If you feel that you need a longer appointment please inform reception when you are booking the appointment.
Did you know you can book your appointment online?
Using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.
If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.
If you wish to have access to online appointments, please speak to reception or use the form here : Newbridge Surgery - Forms (newbridgesurgerywolverhampton.nhs.uk)
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Sign in to Patient Access
Links to https://www.patientaccess.com/
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App:
- to check your symptoms
- get instant advice
- book appointments
- order repeat prescriptions
- view your GP medical record
- and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Text Message Reminders
We send out text messages to patients to remind them of their appointments usually 24 hours before the appointment. If you are unable to attend you can reply CANCEL - this cancels the appointment avoiding a wasted appointment and cost to the NHS.
Please check with reception that we have your correct mobile telephone number for you to receive this service.
Preference For A Practitioner
You may ask at reception to see a doctor of your choice and you do not need to see the doctor who you are registered with. However, not all doctors are available every day and therefore you may have to wait longer than asking for ‘any’ doctor.
Provision Of Services
Any registered patient 16 years and over can request a consultation and a consultation will be provided for them. Registered under 16 years olds should be accompanied if possible by an appropriate adult.
Routine Appointments
If you need to book a routine follow-up appointment with a particular GP you can make an appointment in advance. Please phone after 10.30am to avoid busy times.
Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by telephone or post. If this time is not convenient, please telephone reception to re-arrange it.
It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics.
Same Day Appointments
We are a busy practice, and provide some same day consultations.
Cancelling Your Appointment
If you no longer need your booked appointment or you wish to change/cancel it, please inform reception as soon as possible so that the appointment can be offered to someone else.
If you have booked your appointment online, you may also cancel it online using https://www.patientaccess.com/
Cancelling your appointment is very important as we have a large number of wasted appointments due to people not attending them. This puts unnecessary pressure on our services, and results in less appointments being available to those who want them.
Missed Appointments
Due to the large number of patients failing to attend for their appointment this may mean that you may not be able to see the doctor or nurse on the day that you wish to.
In an attempt to try to resolve the large number of wasted appointments and to improve the availability of appointments with our doctors and nursing staff, if you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know.
Improving access to general practice: evening and weekend appointments now available
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GP and nurse appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact your practice. Your NHS, here for you.
Patients who are registered at this practice can now book an appointment to see a GP or nurse during the evenings, weekends and bank holidays. Appointments will either take place at this practice or at another NHS setting nearby. Click the link to the Wolverhampton Total Health website for further details or talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Home Visits
Home visits are available to those who are housebound due to a medical condition or are too ill to come to the surgery. Please telephone 01902 751420 before 10.00am where possible. We need to know your name, address, telephone number and some idea of what the problem is so that the degree of urgency can be assessed.