WE ARE OPEN AND HERE FOR YOU. We are operating a telephone triage consultation.
IMPORTANT NEWS REGARDING BLOOD TESTS:
A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.
Anyone who needs a test for urgent health problems will still get one, but where your Clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.
Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.
If your condition or symptoms change or get worse, please contact the NHS as you would normally.
How to make an Appointment
Please contact the surgery on 01902 751420 to request a telephone consutlation. We have ten minute slots. If you feel that you need a longer appointment please inform reception when you are booking the appointment.
Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book in advance if this is more convenient for you. Our Practice Nurse treats patients for a wide range of common conditions. You can book up to a month ahead for clinics – please see our Clinics page for further details.
Did you know you can book your appointment online?
Using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.
If you are not already registered for GP online services please let a member of the practice team know you would like to use this service Our practice policy for booking appointments online along with a registration form to register to use this service is available to download here and is also available from reception.
Text Message Reminders
We send out text messages to patients to remind them of their appointments usually 48 hours before the appointment. If you are unable to attend you can reply CANCEL - this cancels the appointment therefore avoiding a wasted appointment and cost to the NHS. Please check with reception that we have your correct mobile telephone number for you to receive this service. This is an additional service and they may not be sent on all occasions, the responsibility for attending appointments or cancelling them still rests with the patient.
Mjog Messenger Service
You may already receive appointment reminders and health communications via SMS, but you can now download the app.
Download Mjog messenger today!
- Quick and easy to use – stay in touch with us 24/7, 365 days of the year
- Keeps your appointments information confidential
- No SMS charges
Want to get the app now?
Visit https://www.mjog.com/messenger
Preference For A Practitioner
You may ask at reception to see a doctor of your choice and you do not need to see the doctor who you are registered with. However, not all doctors are available every day and therefore you may have to wait longer than asking for ‘any’ doctor.
Provision Of Services
Any registered patient 16 years and over can request a consultation and a consultation will be provided for them. Registered under 16 years olds should be accompanied if possible by an appropriate adult.
Routine Appointments
If you need to book a routine follow-up appointment with a particular GP you can make an appointment in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by telephone or post. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics .
Same Day Appointments
We are a busy practice, and provide some same day consultations.
Cancelling Your Appointment
If you no longer need your booked appointment or you wish to change/cancel it, please inform reception as soon as possible so that the appointment can be offered to someone else. If you have booked your appointment online, you may also cancel it online. Cancelling your appointment is very important as we have a large number of wasted appointments due to people not attending them. This puts unnecessary pressure on our services, and results in less appointments being available to those who want them.
Missed Appointments
Due to the large number of patients failing to attend for their appointment this may mean that you may not be able to see the doctor or nurse on the day that you wish to. In an attempt to try to resolve the large number of wasted appointments and to improve the availability of appointments with our doctors and nursing staff, if you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know.
Improving access to general practice: evening and weekend appointments now available
Patients who are registered at this practice can now book an appointment to see a GP or nurse during the evenings, weekends and bank holidays. Appointments will either take place at this practice or at another NHS setting nearby. Click the link to the Wolverhampton Total Health website for further details or talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess